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- HP Community
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- Thin Client T620

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03-22-2017 05:20 AM
Want to change my Thin Client T620. But I can not reach the bios for boot menu. I forget the BIOS password. Use some options, disconnect battery. Press CMOS button. No results. still ask for password. What can I do?
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Accepted Solutions
03-22-2017 10:30 AM
Please be informed that these units have more stringent security than consumer models. I recommend you to immediately Contact HP Technical Support over the Phone for further assistance to get your Thinclient unit re-imaged with fresh OEM version OS Image from HP support site Usually these units carry offsite support where you can send your unit to SVC center to get it re-imaged also.
You can also Check your warranty Here to verify the warranty status
#HPExpertDay
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
03-22-2017 10:30 AM
Please be informed that these units have more stringent security than consumer models. I recommend you to immediately Contact HP Technical Support over the Phone for further assistance to get your Thinclient unit re-imaged with fresh OEM version OS Image from HP support site Usually these units carry offsite support where you can send your unit to SVC center to get it re-imaged also.
You can also Check your warranty Here to verify the warranty status
#HPExpertDay
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
03-22-2017 10:52 AM
You're very welcome and have a great day! 🙂
#HPExpertDay
**Click the White Thumbs Up Button on the right to say Thanks**
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP