Touchscreen Issue/ connection issue

[thomphrose]

Product name: 23-p114

SKU:  J4V83AA#ABA

SYSTEM BOARD ID:  2B2E

SYSTEM BOARD CT NUMBER:  [personal info removed]

BIOS REVISION:  AM2 V80.00

PROCESSOR TYPE: AMD A8-6410 APU WITH AMD RADEON R5 GRAPHICS

MEMORY SIZE:  8192 MB DDR3/ 1600 MHZ/ SINGLE CHANNEL

HARD DISK:  SATA1  WDCWD10EZEX-60M2NAO

Hi!  To be totally honest, I am not sure what happened.  The touch servicesdisappeared and now it will not connect to the internet, through the ethernet or wifi.  I tried system recovery but now it's saying it has not been updated since 2014 and I am not sure how to do that if cannot connect to the internet.  Where should I start?  How can I get my touchscreen back?  Can this be fixed?

Thank you!

[A_Gayathri]

Hi @thomphrose,

Welcome to the HP Support Community

I understand you are facing an issue with your Pavilion All-In-One - 23-P114. The screen is not turning on Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?

Or the unit is not turning On at all 

Do You see a light glowing on the power button and next to the charging Port? 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  response

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!