Trouble using cloud recovery tool for HP 510-a010 from 2016 Product No, V8N84AA#ABA

[kmatt78]

I cannot seem to get the cloud recovery tool to recognize my product. I seem to recall seeing another similar tool and wonder if that might be the one I should be using. The system is no longer booting but the files can be accessed using Hiren's boot cd but I cannot seem to fix the file system. I was hopeful I could download my recovery images via the cloud tool.

If anyone can point me in the right direction it would be greatly appreciated.

[Nal_NR]

Hi @kmatt78,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Have you made any changes to your PC hardware or software (OS)?

If you're having trouble with the HP Cloud Recovery Tool not recognizing your HP Pavilion Desktop - 510-A010 (ENERGY STAR), and your system is not booting properly, there are a few steps and considerations you can take:

1. Verify Compatibility

Ensure that the HP Cloud Recovery Tool supports your specific model. Sometimes, older models may not be fully supported by the latest tools. You can check this by visiting the official HP Cloud Recovery Tool website and entering your desktop model to see if it's listed.

2. Use the Correct Recovery Tool

There are different tools provided by HP for system recovery, depending on your model and its age. The HP Cloud Recovery Tool is designed to create recovery images that can be downloaded and used to recover your system. If this tool is not recognizing your product, you might want to try the following alternatives:

HP Recovery Manager: This tool is often pre-installed on HP computers and allows you to create recovery media directly from your system if it's still operational.

Create a Recovery USB from Another Computer: If your system is accessible using Hiren's Boot CD, you may create a recovery USB drive using another computer with a similar HP model or compatible recovery tool from HP's website.

3. Troubleshoot Boot Issues

Since your system is not booting, using Hiren's Boot CD to access files is a good step. To fix the file system, you can try the following:

CHKDSK: Run chkdsk /f command in Command Prompt (from Hiren's Boot CD) to check and repair file system errors on the drive.

SFC (System File Checker): Run sfc /scannow to scan and repair system files.

Backup Important Files: Before attempting any repairs, ensure to back up important files from your system to an external drive or cloud storage.

If none of the above methods work or if you're unsure about proceeding, contact HP Phone Support. They will help you via remote assistance. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[kmatt78]

I have attempted to use the Hiren's Boot CD and was able to check the drive. The SMART report indicates the drive is failing. I am presently unable to boot into windows because of this. 

I have ordered a replacement HP SSD drive to replace the original Toshiba HDD that was installed in the system originally.  Unfortunately, I don't have any recovery discs that are available. Fortunately, since the system was purchased toward the end of 2016 I should be able to get the recovery image from the HP cloud. For some reason when I input the Product ID it is not recognized. 

I assume I may be using the incorrect tool or providing the incorrect number. 

[Nal_NR]

Hi @kmatt78 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers