Unable to complete factory reset

[LEGEE1]

System does not recognize mouse and keyboard after restart as part of reset. 

[Prométhée]

hi

Have you tried changing the usb port, front to back?
the computer, seems to start correctly despite everything?

[LEGEE1]

Yes.  Tried all 6 USB Ports and both wireless and wired mouse and keyboard.  Hard boot takes me back to normal start screen without removing any data (like I never did a reset).

[Prométhée]

"Hard boot takes me back to normal start screen without removing any data (like I never did a reset)."

sorry, i don't quite understand what you mean here

You had installed windows 10, and you finally used which option to reset , it seemed to work, process something, or not?
if you start the computer, and you type several times the key immediately f10 (normally for the bios unless you know the key for this model)
Anyway, can you access the bios?

[LEGEE1]

Yes.  I can use F10, but not sure how to get it to acknowledge USB ports past that step.  Once I leave BIOS setup, I lose mouse and keyboard access.

[Prométhée]

It may be a good sign, because not material in this case I think
a problem under windows may be
in the bios, you can try, load the default settings, save and exit, it does not change anything?

you did not answer for windows, and what you did

[Trxr4kidz]

Did you do a symptom check or a system check to see if everything is working properly ? You might need to download some drivers but I'm not sure I can't even get mine to do a recovery all my tests come back ok everythi g is working my systemmage shows in test but in recovery says it can't open system image it asked for a bit locker key but now that I have it it doesn't and I think my friend formated my cdrive nothing will work I've tryed everything safe mode I don't know what else to do it's locked I think and I can't open unless I get back my cdrive that is gone I hope it's not useless

[Prométhée]

Sorry @Trxr4kidz  but who are you, what are you saying, why are you answering here?