• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-14-2019 02:30 AM

HP Recommended
Product: HP Prodesk 400 G5 MT
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm trying to downgrade OS from windows 10 64 bit to windows 10 32 bit, because I have a software that runs only in 32 bit. The problem is, when I'm trying to install windows 10 32-bit, the mouse and keyboard stops working after windows setup boots up.

 

Please help me resolve this issue. Thank you!

4 people had the same question
3 REPLIES 3

‎01-14-2019 02:36 AM

HP Recommended

Hi

Does compatibility mode not work for that?

Have you considered Virtual Box?

Dual Booting?

 

 

Was this reply helpful? Yes No

‎03-26-2019 09:34 AM

HP Recommended

Did you ever get this to work? We are experiancing the same.

Was this reply helpful? Yes No

‎04-11-2019 12:52 AM

HP Recommended

We are experiencing the same issue with ProDesk 400 G5 SFF. 32-bit Windows installations or WinPE recovery systems lock up mouse and keyboard after startup.

32-bit Linux is even worse. They just freeze during the boot process (without any error message).

I guess this is a limitation of the CPU: https://www.intel.com/content/www/us/en/support/articles/000006105/processors.html

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.