Unable to reset System

[NoCOOKIES]

I purchased my PC on Feb 26 and recived it on Feb 28, everything worked fine up until March 8th, That is when my PC started eating my applications and most if not the majority do not work. I have spoken to tech support honestly about 6 or more times , spent hte better part of March 11th on the phone with them with no resolve. Any way to reset this device has literally been tried by myself and support to no resolve. as for error messages too many to name and most prominent it gives me the unable to run this programm on this computer for just about everything any application that came with the unit. After my last call to tech support they closed the case and I was told to buy a 32 gig flash drive and download the information sent to my email onto the flash drive then use my old PC(which has windows home vista premium) on it to download it to the new PC....umm can you say not an option! Yes the old PC still works actually better that the new as for functions and have had it since  sunner of 2009 but not sure I want to down load new updates and things in case it gets the signals crossed . I am still under wqrrenty with the new one but being partially diabled it is hard  to ship items back in a timely manner...no not lazy just  not an easy task at this time. Any suggestions?

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

You probably have some faulty hardware.

Your PC is brand new.

Let HP solve the problem by shipping your PC to a HP Service Center, do the email solution (probably HP Recovery media) offered by HP, or return the PC to the retailer if you are within the return period.

Other troubleshooting options are time consuming and may require spending more money to replace factory warrantied components.

Regards

[NoCOOKIES]

Hello and thank you for your feedback. I am still under warranty and the PC came directly from HP. In order to ship back was told I would have to pay another 1000 +(same amount paid for the current PC) which at some point will be refunded if applicable.

Not comfortable with that option, figured since only two weeks had passed and warranty good  from May 2018 til Oct 2019 and the error is nothing I have done to cause the issues, can't they just give me another no additional cost? But no

[Grzwacz]

Hi NoCOOKIES,

You're very welcome.

I don't work for HP, I am a volunteer.

HP Support usually requires you try to reset the PC to factory condition before going to the next step. Your PC is brand new. This problem should be remedied by HP.

Maybe I am misunderstanding your situation. I have used HP factory warranty support and have had HP replacement components shipped to me. I never had to pay for the service or the components when in warranty. HP did require me to ship the bad components back to HP to avoid additional charges.

I will refer your problem to see if HP Moderators can provide additional assistance.

No guarantees.

Regards

[danny-r]

@NoCOOKIES

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.