Unable to reset this PC. No changes were made

[JAI68]

After a Windows update and restart I can only access the blue recovery screen.  I attempted every single option to get into Windows including:

Roll back to restore point (PC claims no restore point available)

PC reset, both options  (There was a problem resetting your PC.  No changes were made)

Command prompts (sfc /scannow Windows Resource Protection  could not perform the requested operation, reagentc /disable then enable etc)

Automatic Repair couldn't repair your PC

You have pending update actions and we won't be able to uninstall the latest quality update of Windows

Startup Repair couldn't repair your PC

Windows Resource Protection found integrity violations when I run verifyonly

I feel I need a recovery media DVD as only option.  Any ideas on what I can do to get PC back to running?

[Prométhée · Accepted solution]

hi

you can try

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 ⚠️all your personal data, will probably be lost

[JAI68]

Doesn't the HP Cloud Recovery Tool need a PC that boots into Windows?  The first few steps on the provided link mention backing up etc.  How can I do that if Windows will not boot?  Please explain.

[Prométhée]

read the whole document carefully, you have to start the computer from this usb key

Step 4: Recover the system

Use the recovery boot device that you created using the HP Cloud Recovery Tool to recover your system.

• Insert the USB boot device that you created, and then turn off the computer.
• Turn on the computer, and then immediately press the Esc key repeatedly, about once every second, until the Startup Menu opens.
• Press the F9 key to open Boot Device Options.
• Use the up or down arrow keys to select the USB drive, and then press Enter.