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Crossman56
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Solved!

Unable to sign into computer using Microsoft Account

HP Recommended
Paviion 590-P
Microsoft Windows 10 (64-bit)

Always sign into my computer with a PIN and then suddenly that option was gone.  Tried using microsoft account password and states it is wrong.  So, I reset it through another computer and still cannot access.  Tried to boot to OS disk and create a new user with the utilman.exe fix but when I boot to OS disk, cmd states there are no fixed disks or volumes.  My computer is just now a big door stop.  Can't reset without the password, can't repair with the password...please help.

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Crossman56
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@banhien, as stated in the original post, I have already reset the microsoft password and it still wasn't working.  I was able to boot to the OS installation disk and load the controller driver and was then able to reset the utilman.exe and add a new administrator account.  I was able to log into the computer after completing these tasks.  Thanks for your help though.

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banhien
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@Crossman56 

 

You can reset password for your Microsoft account

 

          https://support.microsoft.com/en-au/help/4026971/microsoft-account-how-to-reset-your-password

 

Regards.

BH
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Crossman56
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@banhien, as stated in the original post, I have already reset the microsoft password and it still wasn't working.  I was able to boot to the OS installation disk and load the controller driver and was then able to reset the utilman.exe and add a new administrator account.  I was able to log into the computer after completing these tasks.  Thanks for your help though.

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