Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
1 REPLY 1
01-30-2019 12:28 PM
Thank you for posting on the HP Support Community.
I would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.
Let's try this steps:
- Please, shut down the computer using the power button (pressed and hold for a few seconds until PC powers off)
- Power the computer back on.
If the computer turns on, restarts the computer, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu
- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community