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‎01-28-2019 09:50 PM

HP Recommended
Product: Beats audio all in one hour Intel core15
Operating System: Microsoft Windows 10 (32-bit)

Unable to turn power button on after the screen went off after 10 minutes.

1 REPLY 1

‎01-30-2019 12:28 PM

HP Recommended

@Am6716
Thank you for posting on the HP Support Community.

 

I would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

 

Let's try this steps:

- Please, shut down the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

If the computer turns on, restarts the computer, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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