Uncontrollable mouse and launch of applications.

JoeZed · ‎04-01-2020

I have had to do a factory reset. It was completed overnight and I initiated a catch up of all Windows updates. Revision 1709 (OS build 16299.15) is now installed, and has again surfaced the same problems - uncontrollable mouse and launch of applications.

Has anyone had that same problem with that build, and what was done to correct it?

WAWood · ‎04-03-2020

@JoeZed

Why did you feel you had to do a factory reset -- which is, unfortunately, generally not the right thing to do as those often fail and leave the PC in a compromised state.

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JoeZed · ‎04-03-2020

After numerous fallback and diagnostic attempts, things looked pretty messed up. Thought this was my last resort. I'm currently past the point of the fall release Windows Fall release, and am in the process of installing the HP Support Assistant. Fingers crossed.

WAWood · ‎04-03-2020

@JoeZed

Oh, OK. I was just curious.

Then Good Luck and hope it finishes OK.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP