-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Uncontrollable mouse and launch of applications.

Create an account on the HP Community to personalize your profile and ask a question
04-01-2020 06:03 AM
I have had to do a factory reset. It was completed overnight and I initiated a catch up of all Windows updates. Revision 1709 (OS build 16299.15) is now installed, and has again surfaced the same problems - uncontrollable mouse and launch of applications.
Has anyone had that same problem with that build, and what was done to correct it?
04-03-2020 11:22 AM - edited 04-03-2020 11:22 AM
Why did you feel you had to do a factory reset -- which is, unfortunately, generally not the right thing to do as those often fail and leave the PC in a compromised state.
I am a volunteer and I do not work for, nor represent, HP
04-03-2020 01:01 PM
After numerous fallback and diagnostic attempts, things looked pretty messed up. Thought this was my last resort. I'm currently past the point of the fall release Windows Fall release, and am in the process of installing the HP Support Assistant. Fingers crossed.