Unsuccessful System Recovery Windows 10

[Reading74]

After Recovery Manager prompts me to Click “Continue” to begin the recovery process, I am brought back to the “Select your language” keyboard screen. I select “US” and go back to the options: Troubleshoot, or Turn off your PC. 

Back story: My kid did some shady downloads which resulted in my running a malware scan and quarantining the files. When I attempted to restart my PC, I ran into this problem. Now Windows won’t open. 

can anyone assist? I have no disk to reboot with. I tried the automated help, which was no help. I’m not getting error messages.

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your PC?  Use this guide to find that information...please do not post the serial number.

HP All-in-One Desktop PCs - How Do I Find My Model Number or Product Number | HP® Customer Support

It may be supported by the HP cloud recovery tool if it originally came with W10 from HP and was made in 2016 or later.

Here is an info link for how to use the HP cloud recovery tool, which will reinstall W10, the drivers and the software that originally came with your PC.

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

[Reading74]

Hi, the Product no. is T4A02AA#ABA. I checked for cloud recovery, but my device is not supported. Model 23-q214.

[Paul_Tikkanen]

Hi:

OK, your other option would be to use the microsoft media creation tool to create a bootable W10 USB installation flash drive to reinstall W10.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

HP Pavilion All-in-One - 23-q214 Software and Driver Downloads | HP® Customer Support