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- HP Community
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- Desktop Operating Systems and Recovery
- Update BIOS SSID 2B35 fails Installation

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01-25-2017 06:45 AM
Replacing a BIOS chip these days is NOT as it used to be. You can't just pull it out of MB. Everything is soldered to PCB.
Getting a new MB from HP is a pain - website say - not orderable part.
"The following part(s) you entered were not found or not orderable:
782614-501 (Part is not orderable, HP Part Partners may help.) "
My only hope to get it from ebay and to make sure it is NOT preloaded with the LATEST BIOS firmware 😞
BTW, spoke with HP "out of warranty" agent.
He says that they can send me W8.1 DVD media and i will only pay small shipping, etc.
What i am going to do with it if i cannot even boot PC without HDD attached. I can't get to any options, etc
Useless suggestion from HP.
01-25-2017 07:13 AM
I understand that the BIOS chip is soldered in but it is still a possibility to replace it. And EBay is a source I consider when looking for old stock. Normally the seller has a return policy if the part is defective. It would extend the life of the PC for a few more years.
I'm not an HP employee.
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01-25-2017 07:25 AM
Will you be able to assist in identifying the "right part" for the BIOS chip on this MB?
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c04555845
01-25-2017 01:23 PM
You will probably need to go to a 3rd party vendor. see if one of these vendors can help
I'm not an HP employee.
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01-25-2017 02:44 PM
If i do not get any help from HP, then yes.
Have you noticed how almost impossible it becomes to find any usefull information on the Internet?
Like the HP/MSI MB diagram. Or how impossible it is to get the replacement parts from HP? Today HP Parts Surfer agent provided several phone numbers for HP parts partners. I dialed all of them - no one ever carried the MB i am looking for.
Check MSI page for their MS-7906 MB. Zero information.
Actually, maybe it is a good thing? If i did not see the BIOS update recommendation on my PC's support page, we would not be having this conversation 🙂
01-26-2017 04:49 AM
Considering that PC is only a couple years old, that is strange. No motherboards or parts. There is a vendor on EBay that sells BIOS chips: http://www.ebay.com/itm/BIOS-CHIP-for-MSI-MS-7778-Jasmine-motherboard-HP-and-Compaq-Desktop-PCs/1412...
Not for that specific motherboard but comminicate with them to see if they want to help. Other than changing the BIOS chip, it is a motherboard replacement from one of the EBay vendors.
I am leery of upgrading just for the sake of upgrading and your experience just reinforces the point.
I'm not an HP employee.
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01-26-2017 08:11 PM
I am comfortable with soldering and this could be the only option. This site below shows some empty BIOS CHIPs:
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