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‎01-31-2020 09:02 AM

HP Recommended
Product: Envy 17-ae108ca
Operating System: Microsoft Windows 10 (64-bit)

Hi

After installing a HP Support Assistant highly recommended update which flashed the BIOS, my pc doesn’t recognize my **bleep** and won’t start Windows 10. I went to a computer technician who told me I shouldn’t have done so. Is there something to do to fix this?

3 REPLIES 3

‎01-31-2020 05:15 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I can only suggest trying all troubleshooting steps at this HP Support site (Link).

 

You may have to contact HP Support (Link) for service if above steps fail to fix this problem.

 

Regards

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‎02-04-2020 07:13 AM

HP Recommended

Hi,

 

My tech did the technique and it just went worst. The screen is now completely black.

 

Thanks anyways.

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‎02-04-2020 07:21 AM

HP Recommended
@Ausecours wrote:

Hi,

 

My tech did the technique and it just went worst. The screen is now completely black. 
I should’ve have followed HP Support Assistant recommandation in the first place!

 

Thanks anyways.

 

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