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Ausecours
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Update went wrong

HP Recommended
Envy 17-ae108ca
Microsoft Windows 10 (64-bit)

Hi

After installing a HP Support Assistant highly recommended update which flashed the BIOS, my pc doesn’t recognize my **bleep** and won’t start Windows 10. I went to a computer technician who told me I shouldn’t have done so. Is there something to do to fix this?

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Grzwacz
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I can only suggest trying all troubleshooting steps at this HP Support site (Link).

 

You may have to contact HP Support (Link) for service if above steps fail to fix this problem.

 

Regards

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Ausecours
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Hi,

 

My tech did the technique and it just went worst. The screen is now completely black.

 

Thanks anyways.

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Ausecours
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HP Recommended

@Ausecours wrote:

Hi,

 

My tech did the technique and it just went worst. The screen is now completely black. 
I should’ve have followed HP Support Assistant recommandation in the first place!

 

Thanks anyways.


 

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