Meander Honor Student
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Upgrade memory to Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1333 MT/s (PC3-10600) from 8GB

HP Pavilion Elite 477c Desktop
Microsoft Windows 10 (64-bit)

Installed memory strips in blue slots as instructed, and all I get is a black screen. The first time I installed

Crucial 16GB Kit DDR3 1600 MT/s (PC3-12800) CL11 Non-ECC, UDIMM 240-Pin Desktop Memory CT2KIT102464BA160B/ CT2CP102464BA160B  Didn't work.  The second time I installed Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1333 MT/s (PC3-10600), which they suggested.  Same black screen.  Do I have to fill all 4 slots, change the Bios or what? 

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Upgrade memory to Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1333 MT/s (PC3-10600) from 8GB

@Meander, welcome to the forum.

 

Here is the memory that is recommended by Crucial.  I suggest that you contact their Tech Support for help.  They are the experts on their memory and should be able to help you with how to populate the memory slots.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K (OC'd to 5.2 GHz); 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

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Meander Honor Student
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Upgrade memory to Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1333 MT/s (PC3-10600) from 8GB

Crucial told me which memory I needed, after I got the wrong kind.  So according to them, the memory is correct.  There's only one way to install it, so I am at a loss as to what could be wrong.

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Upgrade memory to Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1333 MT/s (PC3-10600) from 8GB

Thank you for the additional information @Meander.

 

You should definitely contact Crucial's Tech Support for further help.  They should be able to easily help you. By making a recommendation they guaranty that it will work.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K (OC'd to 5.2 GHz); 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Meander Honor Student
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Upgrade memory to Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1333 MT/s (PC3-10600) from 8GB

Thank you.

 

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Upgrade memory to Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1333 MT/s (PC3-10600) from 8GB

You are welcome, @Meander.  I am glad to help.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K (OC'd to 5.2 GHz); 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Reply
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