Victus Front V light

[ShipTip]

Howdy,

This issue may not be importnat but I do not know. I also searched Google couldn't find a good resolution.

I was able to change color of this "V" light in front of Vistus 15L desktop using "Omen Gaming Hub" until today.

Now it is frozen as cool white and even gaming hub can't change it. Even when the pc goes to sleep it stays on. I can only turn it off by powering down the PC.

The reason I am bring this up is to make sure this is not start of a big problem.

Thanks in advanve for a reply that could solve this isse.

Regards,Shiptip. 

[Raj_05]

Hi @ShipTip,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with the front "V" light on your Victus by HP 15L Gaming Desktop could be related to software, firmware, or even hardware control of the lighting system. While it's likely not indicative of a severe issue, addressing it now is a good idea to prevent further complications. Here's how you can troubleshoot.

Restart the OMEN Gaming Hub and Check for Updates

• Ensure the OMEN Gaming Hub software is updated to the latest version. Open the app, go to the settings or "Updates" section, and apply any available updates.
• Restart your PC after updating and test whether the light responds.

Reset the OMEN Gaming Hub

• Sometimes, the app's settings can become corrupt. You can reset the app by doing the following:
  1. Windows Settings: Go to Settings > Apps > Installed Apps.
  2. Find OMEN Gaming Hub, click it, and select Advanced Options.
  3. Click Reset.
• Relaunch the app and reconfigure the lighting settings.

Check System Firmware

• Ensure your system BIOS and firmware are up to date. To update:
  • Visit the HP Support website and search for your desktop's model.
  • Download and install the latest BIOS and firmware updates if available.
• Restart your PC after updating.

Reinstall the OMEN Gaming Hub

• Uninstall the OMEN Gaming Hub completely from Settings > Apps.
• Download the latest version from the OMEN Gaming Hub website or the Microsoft Store.
• Reinstall and check if the issue persists.

Verify Lighting Connections

• If the issue persists after software troubleshooting, the light controller or connection might be at fault. Here's how to check:
  • Power down the PC and unplug it.
  • Open the case and verify the front light's connector is securely attached to the motherboard. Refer to your system's manual for the lighting connector location.

[Raj_05]

Reset Lighting to Default

• In OMEN Gaming Hub, look for an option to reset the lighting to default or factory settings.
• Apply the default configuration and then try customizing it again.

Test Using a Diagnostic Tool

• Use HP’s built-in diagnostics tool:
  • Restart your PC and press F2 repeatedly during startup to access the HP Diagnostics menu.
  • Run hardware diagnostics to check for any issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[ShipTip]

Thanks for replying.

I followed every step (some for a third time), and I am afraid none worked. I even uninstalled one app that I thought could have caused it. No. That didn't help either. I see that 6 to 7 people have checked that they have same issue, so I am not alone.

I am just going to remove the connection that goes to MB, and leave it off. Desktop seems to be working just fine. I am not a gamer, I edit video and I needed powerful and fast PC.

Anyway, thanks again for taking time and replying.

[Raj_05 · Accepted solution]

Hi @ShipTip,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support