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‎12-01-2019 08:24 PM

HP Recommended
Product: Pavilion p6650z
Operating System: Microsoft Windows 10 (64-bit)

I ran System Tests and the Video Extended Memory Check, IRQ Test and ROM test all failed. No Failure ID was listed; there was just a dash in that column. I believe that this is the first time I have ever run this test. Wondering if this old unit needs to go. Altho slow, it meets my wife's needs. It doesn't take a lot of computer to post to Facebook and read email.

1 REPLY 1

‎12-04-2019 04:03 PM

HP Recommended

@cwm1111
Thank you for posting on the HP Support Community.

 

The failure ID refers to hardware failure. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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