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WIndows install error message (WIndows could not complete installation / re start the installation)

HP Recommended
Pavillion x2
Microsoft Windows 8.1 (32-bit)

Hello, Have a Pavillion X2 detachable 10-k10nr that has been stored since 2016...trying to use it now I get the HP blue circle logo on black screen then a windows error message saying (WIndows could not complete installation / re start the installation). I have hard restarted the device several times and a couple of times it allowed me to enter language / time zone / location / license agreement / name / email / screen color option then after choosing wifi error shows again.

How can I solve this and start this device? thanks

HP Support Agent
HP Support Agent
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Reregister Windows Installer

  1. Exit all open programs.

  2. Click Start, Run, type msiexec /unregister in the Open box, and click OK.

  3. Click Start, Run, type msiexec /regserver in the Open box, and click OK.

  4. Restart the computer and try to install the software application again.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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