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‎12-20-2020 05:49 PM - last edited on ‎12-21-2020 11:12 AM by

HP Recommended
Product: HP Envy 27-p014
Operating System: Microsoft Windows 10 (64-bit)

2016 - father purchased this PC. Came loaded with 10 Pro and software build #: 15AM3GRST614#SABA#DABA

2019 - mid year he had a ransomware attack with no backups or recovery.

2020 - it just went out of warranty a couple months ago and he passed away this April. I wiped HDD and reinstalled Windows from boot disc. Now pc has 10 Home and is digitally linked to my MS Acct.

Did find an SD Card lying around in his office with a screen print photo from HP Support showing:

Model # 27-p014

Product # M9Z75AA#ABA

[personal information removed]

Software Build # 1515AM3GRT614#SABA#DABA

Service ID # 20160303

PCBRAND # HP

OS # ML

What can I do to get 10 Pro back on this PC like is was originally? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-20-2020 09:39 PM

HP Recommended

@hydeal2 

 

No, its original came with Microsoft Windows 10 Home (64-bit). Its specs

 

            https://support.hp.com/au-en/document/c04826818

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎12-20-2020 09:39 PM

HP Recommended

@hydeal2 

 

No, its original came with Microsoft Windows 10 Home (64-bit). Its specs

 

            https://support.hp.com/au-en/document/c04826818

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎12-21-2020 01:16 AM

HP Recommended

Banhein,

You are of great help to hp support. Thank you for you time and response. hydeal2

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