• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-02-2020 10:15 AM

HP Recommended
Product: HP Notebook - 15-f233wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hard Drive failed Replaced it went to reload Windows 10. After loading 78% or so of the OS I get Reset This PC Error Message There was a problem resetting your PC No changes were made. What should I do next?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2020 10:58 AM - edited ‎08-02-2020 11:01 AM

HP Recommended

To reinstall Windows 10, it should be done with the install media.   It sounds with that wording, a new install was not attempted.  There would be nothing to reset when doing a new install.  Get the install media from Microsoft or HP.  Here is Microsoft's site

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media" and follow the directions for the USB or DVD.  Then use this new media to install Windows 10 on the new drive.

 

Here is the HP site

https://support.hp.com/us-en/mediaorder/HP-15-f200-Notebook-PC-series/7527799/model/8857447/software...


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-02-2020 10:58 AM - edited ‎08-02-2020 11:01 AM

HP Recommended

To reinstall Windows 10, it should be done with the install media.   It sounds with that wording, a new install was not attempted.  There would be nothing to reset when doing a new install.  Get the install media from Microsoft or HP.  Here is Microsoft's site

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media" and follow the directions for the USB or DVD.  Then use this new media to install Windows 10 on the new drive.

 

Here is the HP site

https://support.hp.com/us-en/mediaorder/HP-15-f200-Notebook-PC-series/7527799/model/8857447/software...


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.