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Locked

‎08-21-2024 02:58 AM

HP Recommended
Operating System: Microsoft Windows 11

I unplugged my laptop then briefly put it to sleep then when I came back it was off and no matter how many times I press the on button it won't switch on and last night it was chanrging with the white light but now it won't even indicate what can I do?

1 REPLY 1

‎08-21-2024 09:38 AM

HP Recommended

A hard reset should fix the problem

  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Press F2 to run diagnostics: (v) 2.6 or later is recommended.



Makes sure you can pass the memory and disk test. 

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