Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

What is "Unintentional Damage"?

HP Recommended
HP Pavilion All in one 24q 252 in
Microsoft Windows 10 (64-bit)

My system is not booting up from the last 20 days now. HP technician diagnosed an IC chip cracked on the motherboard. Now HP is not honouring the warranty by saying its "Unintentional Damage". They are not able to explain how this happened and I am just getting copy paste answers. Can anyone help me understand how, without any fault of mine, I am being penalised here? If HP cannot guarantee that their product will last for 3 years, they  should not give a warranty then.

4,444 4,348 250 491
Message 2 of 2
Flag Post
HP Recommended



Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation