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DevBhola
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What is "Unintentional Damage"?

‎11-27-2019 04:18 AM

HP Recommended
Product: HP Pavilion All in one 24q 252 in
Operating System: Microsoft Windows 10 (64-bit)

My system is not booting up from the last 20 days now. HP technician diagnosed an IC chip cracked on the motherboard. Now HP is not honouring the warranty by saying its "Unintentional Damage". They are not able to explain how this happened and I am just getting copy paste answers. Can anyone help me understand how, without any fault of mine, I am being penalised here? If HP cannot guarantee that their product will last for 3 years, they  should not give a warranty then.

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Cheron-Z
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Message 2 of 2
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‎11-27-2019 08:23 AM

HP Recommended

@DevBhola

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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