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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 9
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Windows 10 2019 update fails due to my version of Intel Rapid Storage Tech (RST)

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i a Problem, i have an OMEN by HP Desktop PC - 870-213w, tried updating windows, was directed to update the drivers mentioned above, updated to the latest version and still had the same problem, can not update to the may windows 10 update, spent awhile with Microsoft support only to be directed to hp support, the normal support person could not help me so i was forwarded to a more advanced person, i was then told in order to fix the problem i would have to pay $100 bucks for him to fix the problem, needless to say i diden't finish the phone call

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Message 2 of 9
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I have the same problem with Windows 10 update version 1903. The Intel updater for the Rapid Storage Technology drivers appears to only be replacing the 64-bit drivers but not the 32-bit (x86) drivers. Evidently the Windows update is falling over the outdated 32-bit drivers. Any suggestions on how to fix this problem?

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Message 3 of 9
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@nazokage, @RJK_Socal, Welcome to the HP Support Community!

 

Run Windows Update Troubleshooter

Refer to this document to download the troubleshooter

 

Restart the PC and check for the updates.

 

If this does not help, restore the BIOS to defaults and try again.

Refer to this document to know how.

 

Use HP Support Assistant to install any pending updates for the PC

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

To update Intel® Rapid Storage Technology manually, Click here

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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Message 4 of 9
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Greetings,

Welcome to the forum.

I am not a HP employee.

 

This seems to be a new problem when updating to W10 version 1903.

 

One fix that seems to have worked for some folks is to navigate to:

 

"C:\Windows\System32\drivers", then find the iaStorA.sys driver and rename it to iaStorA_old.sys. 

 

Try the update again.

 

You can also try a clean boot (Link) if the above solution does not work.

 

Regards

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Message 5 of 9
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That worked perfectly! I suspected it was the old x86 driver the Intel updater didn't touch. The Windows update in complete.

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Message 6 of 9
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Hi RJK_Socal,

 

You're very welcome.

 

A lot of people are posting in this forum with the same problem.

 

Regards

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Message 7 of 9
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I have the same problem,  Where is HP help?

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Message 8 of 9
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Hi Bobpadge

 

This seems to be a Microsoft problem. Microsoft will have to fix this.

 

A workaround that appears to bypass the problem has been previously posted in this thread.

 

Regards

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Message 9 of 9
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(a fewposts above) suggested a simple solution: 

One fix that seems to have worked for some folks is to navigate to:

"C:\Windows\System32\drivers", then find the iaStorA.sys driver and rename it to iaStorA_old.sys.

Try the update again.

This worked for me and Windows 10 successfully installed the 1903 update. I guess Microsoft could re-write the installer to skip this anomaly or Intel could fix their updater to replace all the old files. My vote is for Intel to finish the job.

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