Windows 10 can't update because Intel Rapid Storage Technology driver is not installed

[JBrusco]

Hello everybody,

I have an HP Desktop OMEN 880-p0xx with AMD Ryzen 7 1700 processor. I have a Windows 10 64 bits version 1803 installed. When I try to update this SO to the newer 1903 version using Windows Update I got this error message: "Intel Rapid Storage Technology (Intel RST) The inbox storage driver iastora.sys doesn't work on these systems and causes stability problems on Windows. Check with your software/driver provider for an updated version that runs on this version of Windows"

I went to HP website, found several drivers for Intel RST under "Driver-Storage" category filtering my computer model, but none of these worked. All of them shows an error message saying "This platform is not supported". I downloaded and tried all of those drivers from the link https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-880-000-desktop-pc-series/15776604/model...

Below I copied all lines from the log file corresponding to this try (Intel RST driver).

It seems that my hardware doesn't support this driver. I also tried with several drivers from intel website, but none of them worked out.

Any suggestions?

2019:08:01 21:22:13:645: 2019:08:01 21:22:13:646: >>>Dumping deffered logs2019:08:01 21:22:13:639: Adding Windows8-x64 (0x90000602 == 0x80000602)2019:08:01 21:22:13:639: Adding W2K12-x64 (0xA0000602 == 0x80000602)2019:08:01 21:22:13:639: Adding Windows8.1-x64 (0x90000603 == 0x80000603)2019:08:01 21:22:13:639: Adding W2K12R2-x64 (0xA0000603 == 0x80000603)2019:08:01 21:22:13:639: Adding Windows10-x64 (0x90000A00 == 0x80000A00)2019:08:01 21:22:13:639: Adding W2K16-x64 (0xA0000A00 == 0x80000A00)2019:08:01 21:22:13:640: Banned Applications loaded2019:08:01 21:22:13:642: Checking .NET version...2019:08:01 21:22:13:642: Expected version: v2.0.507272019:08:01 21:22:13:642: Found registry key for the expected .NET version.2019:08:01 21:22:13:642: Checking .NET version...2019:08:01 21:22:13:642: Expected version: v3.02019:08:01 21:22:13:642: Found registry key for the expected .NET version.2019:08:01 21:22:13:642: Checking .NET version...2019:08:01 21:22:13:642: Expected version: v3.52019:08:01 21:22:13:642: Found registry key for the expected .NET version.2019:08:01 21:22:13:642: Checking .NET version...2019:08:01 21:22:13:642: Expected version: v4\Client2019:08:01 21:22:13:642: Found registry key for the expected .NET version.2019:08:01 21:22:13:642: Checking .NET version...2019:08:01 21:22:13:642: Expected version: v4\Full2019:08:01 21:22:13:642: Found registry key for the expected .NET version.2019:08:01 21:22:13:642: Checking .NET version...2019:08:01 21:22:13:642: Expected version: v4.5\Client2019:08:01 21:22:13:642: Found registry key for the expected .NET version.2019:08:01 21:22:13:642: Looking for .NET version 4.5 or above2019:08:01 21:22:13:642: Found version: 4.7.030562019:08:01 21:22:13:642: Checking .NET version...2019:08:01 21:22:13:642: Expected version: v4.5\Full2019:08:01 21:22:13:642: Found registry key for the expected .NET version.2019:08:01 21:22:13:642: Looking for .NET version 4.5 or above2019:08:01 21:22:13:642: Found version: 4.7.030562019:08:01 21:22:13:642: Loading saved properties2019:08:01 21:22:13:645: W VC2015++ 32bit detected, skip it2019:08:01 21:22:13:645: W VC2015++ 64bit detected, skip it2019:08:01 21:22:13:645: Effective command line: "c:\swsetup\SP93055\SetupRST.exe"2019:08:01 21:22:13:647: >>> Log start2019:08:01 21:22:13:647: Mutex with given name doesn't exist. Creating new one.
2019:08:01 21:22:13:648: Obtained mutex succesfully.2019:08:01 21:22:13:649: Single-instance mutex has been obtained2019:08:01 21:22:13:649: Core version: 2.5.552019:08:01 21:22:13:649: Setup version: 16.5.5.32019:08:01 21:22:13:650: Command line: "c:\swsetup\SP93055\SetupRST.exe"2019:08:01 21:22:13:650: OS data: 10-0-1-0 64-bit2019:08:01 21:22:13:651: System up time: 14484 sec2019:08:01 21:22:13:651: Reboot pending: No2019:08:01 21:22:13:651: Current UI language: 04092019:08:01 21:22:13:654: Language folder: C:\Users\conta\AppData\Local\Temp\IIF397.tmp2019:08:01 21:22:13:676: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 02019:08:01 21:22:13:683: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 02019:08:01 21:22:13:690: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 02019:08:01 21:22:13:698: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 02019:08:01 21:22:13:705: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 02019:08:01 21:22:13:712: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 32019:08:01 21:22:13:719: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 02019:08:01 21:22:13:726: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 02019:08:01 21:22:13:738: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 02019:08:01 21:22:13:745: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 02019:08:01 21:22:13:752: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 02019:08:01 21:22:13:759: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 02019:08:01 21:22:13:766: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 02019:08:01 21:22:13:772: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 02019:08:01 21:22:13:780: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 02019:08:01 21:22:13:787: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 02019:08:01 21:22:13:794: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 02019:08:01 21:22:13:800: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 02019:08:01 21:22:13:807: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 02019:08:01 21:22:13:814: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 02019:08:01 21:22:13:821: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 02019:08:01 21:22:13:828: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 02019:08:01 21:22:13:835: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 02019:08:01 21:22:13:841: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 02019:08:01 21:22:13:848: Found C:\Users\conta\AppData\Local\Temp\IIF397.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 02019:08:01 21:22:13:850: Loading language 04092019:08:01 21:22:13:854: Setup mode: Installation2019:08:01 21:22:13:855: === Device Enumerator: Starting enumerating all devices of type PCI2019:08:01 21:22:13:856: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_790E&SUBSYS_8309103C&REV_512019:08:01 21:22:13:856: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1464&SUBSYS_00000000&REV_002019:08:01 21:22:13:857: === Device Enumerator: Found device with first hardware id: PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C&REV_002019:08:01 21:22:13:857: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_43B4&SUBSYS_8309103C&REV_022019:08:01 21:22:13:857: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1461&SUBSYS_00000000&REV_002019:08:01 21:22:13:858: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_43B4&SUBSYS_8309103C&REV_022019:08:01 21:22:13:858: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_43B2&SUBSYS_8309103C&REV_022019:08:01 21:22:13:858: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_7901&SUBSYS_8309103C&REV_512019:08:01 21:22:13:858: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1466&SUBSYS_00000000&REV_002019:08:01 21:22:13:858: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_43B4&SUBSYS_8309103C&REV_022019:08:01 21:22:13:859: === Device Enumerator: Found device with first hardware id: PCI\VEN_144D&DEV_A804&SUBSYS_A801144D&REV_002019:08:01 21:22:13:859: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1457&SUBSYS_8309103C&REV_002019:08:01 21:22:13:859: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1450&SUBSYS_14501022&REV_002019:08:01 21:22:13:860: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1452&SUBSYS_00000000&REV_002019:08:01 21:22:13:860: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1452&SUBSYS_00000000&REV_002019:08:01 21:22:13:860: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1452&SUBSYS_00000000&REV_002019:08:01 21:22:13:860: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1452&SUBSYS_00000000&REV_002019:08:01 21:22:13:861: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1452&SUBSYS_00000000&REV_002019:08:01 21:22:13:861: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1452&SUBSYS_00000000&REV_002019:08:01 21:22:13:861: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1454&SUBSYS_14541022&REV_002019:08:01 21:22:13:861: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1454&SUBSYS_14541022&REV_002019:08:01 21:22:13:862: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1463&SUBSYS_00000000&REV_002019:08:01 21:22:13:862: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1460&SUBSYS_00000000&REV_002019:08:01 21:22:13:862: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_145A&SUBSYS_145A1022&REV_002019:08:01 21:22:13:862: === Device Enumerator: Found device with first hardware id: PCI\VEN_10DE&DEV_10F0&SUBSYS_82FB103C&REV_A12019:08:01 21:22:13:863: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_790B&SUBSYS_8309103C&REV_592019:08:01 21:22:13:863: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1465&SUBSYS_00000000&REV_002019:08:01 21:22:13:863: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_145C&SUBSYS_8309103C&REV_002019:08:01 21:22:13:863: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_43BB&SUBSYS_8309103C&REV_022019:08:01 21:22:13:864: === Device Enumerator: Found device with first hardware id: PCI\VEN_10EC&DEV_8168&SUBSYS_8309103C&REV_162019:08:01 21:22:13:864: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1453&SUBSYS_8309103C&REV_002019:08:01 21:22:13:864: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1453&SUBSYS_8309103C&REV_002019:08:01 21:22:13:864: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1453&SUBSYS_8309103C&REV_002019:08:01 21:22:13:865: === Device Enumerator: Found device with first hardware id: PCI\VEN_10DE&DEV_1B81&SUBSYS_82FB103C&REV_A12019:08:01 21:22:13:865: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1462&SUBSYS_00000000&REV_002019:08:01 21:22:13:865: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_43B7&SUBSYS_8309103C&REV_022019:08:01 21:22:13:865: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1455&SUBSYS_14551022&REV_002019:08:01 21:22:13:866: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1456&SUBSYS_14561022&REV_002019:08:01 21:22:13:866: === Device Enumerator: Found device with first hardware id: PCI\VEN_1022&DEV_1467&SUBSYS_00000000&REV_002019:08:01 21:22:13:867: Setting min supported .NET version (4.5 for < RST_15.0 | 4.6 for >= RST_15.0)2019:08:01 21:22:13:867: Product version is: 16.5.5.10402019:08:01 21:22:13:868: .NET 4.6 is not required2019:08:01 21:22:13:868: Looking for OS: 6.2 6.3 10.02019:08:01 21:22:13:868: OS check passed2019:08:01 21:22:13:868: Checking .NET version...2019:08:01 21:22:13:868: Expected version: v4.5\Client2019:08:01 21:22:13:869: Found registry key for the expected .NET version.2019:08:01 21:22:13:869: Looking for .NET version 4.5 or above2019:08:01 21:22:13:869: Found version: 4.7.030562019:08:01 21:22:13:869: .NET version check passed2019:08:01 21:22:13:869: Resolving driver source2019:08:01 21:22:13:870: Using embedded driver(s). Temp source is 'C:\Users\conta\AppData\Local\Temp\IIF463.tmp'2019:08:01 21:22:13:948: Using folder 'C:\Users\conta\AppData\Local\Temp\IIF463.tmp' as the driver source2019:08:01 21:22:13:948: Scanning all active devices2019:08:01 21:22:13:967: Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 16.5.5.1040)2019:08:01 21:22:13:967: Section with the best match: INTEL.NTamd64.6.22019:08:01 21:22:13:968: Device: PCI\VEN_8086&DEV_9D03&CC_0106 (Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller)2019:08:01 21:22:13:968: Device: PCI\VEN_8086&DEV_A102&CC_0106 (Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller)2019:08:01 21:22:13:968: Device: PCI\VEN_8086&DEV_A103&CC_0106 (Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller)2019:08:01 21:22:13:968: Device: PCI\VEN_8086&DEV_A282&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)2019:08:01 21:22:13:968: Device: PCI\VEN_8086&DEV_9DD3&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)2019:08:01 21:22:13:969: Device: PCI\VEN_8086&DEV_A352&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)2019:08:01 21:22:13:969: Device: PCI\VEN_8086&DEV_A353&CC_0106 (Intel(R) 300 Series Chipset Family SATA AHCI Controller)2019:08:01 21:22:13:969: MUP OS bits: 0x1B60002019:08:01 21:22:13:973: Scanning x64\iaStorAC.inf (Name: RAID64, Version: 16.5.5.1040)2019:08:01 21:22:13:973: Section with the best match: INTEL.NTamd64.6.22019:08:01 21:22:13:973: Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:974: Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:974: Device: PCI\VEN_8086&DEV_9D07&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:974: Device: PCI\VEN_8086&DEV_A107&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:974: Device: PCI\VEN_8086&DEV_A106&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:974: Device: PCI\VEN_8086&DEV_A28E&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:975: Device: PCI\VEN_8086&DEV_A286&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:975: Device: PCI\VEN_8086&DEV_9DD7&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:975: Device: PCI\VEN_8086&DEV_A356&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:975: Device: PCI\VEN_8086&DEV_A357&CC_0104 (Intel(R) Chipset SATA/PCIe RST Premium Controller)2019:08:01 21:22:13:976: Device: PCI\VEN_8086&CC_0108 (Intel(R) NVMe Controller)2019:08:01 21:22:13:976: MUP OS bits: 0x1B60002019:08:01 21:22:13:979: Scanning x64\iaStorSW.inf (Name: X64_IASTORSW, Version: 16.5.5.1040)2019:08:01 21:22:13:979: Section with the best match: INTEL.ntamd642019:08:01 21:22:13:979: Device: SWC\VID8086&PID2822&SID0001 (Intel(R) Pinning Shell Extensions)2019:08:01 21:22:13:979: MUP OS bits: 0x1B60002019:08:01 21:22:13:983: Scanning x64\iaStorSwExt.inf (Name: X64_IASTORSWEXT, Version: 16.5.5.1040)2019:08:01 21:22:13:983: Section with the best match: INTEL.ntamd64.10.02019:08:01 21:22:13:983: Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:984: Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:984: Device: PCI\VEN_8086&DEV_9D07&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:984: Device: PCI\VEN_8086&DEV_A107&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:984: Device: PCI\VEN_8086&DEV_A106&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:984: Device: PCI\VEN_8086&DEV_A28E&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:985: Device: PCI\VEN_8086&DEV_A286&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:985: Device: PCI\VEN_8086&DEV_9DD7&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:985: Device: PCI\VEN_8086&DEV_A356&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:985: Device: PCI\VEN_8086&DEV_A357&CC_0104 (Intel(R) RST Software Components Extension)2019:08:01 21:22:13:986: MUP OS bits: 0x1800002019:08:01 21:22:13:986: E Win32 exception occurred!!2019:08:01 21:22:13:987: Error code: 0x4E24 (20004)2019:08:01 21:22:13:987: Error text: ''2019:08:01 21:22:13:987: Extended error text: 'Error in device matching'2019:08:01 21:22:13:987: Debug info: 'Setup.cpp (965)'2019:08:01 21:22:13:987: Node is not valid. Failed to resolved error string from config file error: 200042019:08:01 21:22:13:988: propertyId: 8095, serror: This platform is not supported. errorCode: 200042019:08:01 21:22:13:988: Reading storyboard2019:08:01 21:22:13:989: Page count: 212019:08:01 21:22:13:989: Added: Welcome2019:08:01 21:22:13:989: Added: Modify2019:08:01 21:22:13:989: Added: ProgressEnableOptane2019:08:01 21:22:13:989: Added: UpdateOptaneEnabledWarning2019:08:01 21:22:13:990: Added: ProgressDisableOptane2019:08:01 21:22:13:990: Added: OptaneEnabledError2019:08:01 21:22:13:990: Added: CpuAttachedStorageError2019:08:01 21:22:13:990: Added: CpuAttachedStorageSystemVolumeError2019:08:01 21:22:13:990: Added: SataPort6Or7UsedError2019:08:01 21:22:13:991: Added: Warning2019:08:01 21:22:13:991: Added: License2019:08:01 21:22:13:991: Added: Readme2019:08:01 21:22:13:991: Added: Destination2019:08:01 21:22:13:991: Added: Confirm2019:08:01 21:22:13:992: Added: Progress2019:08:01 21:22:13:992: Added: InjectionFailedWarning2019:08:01 21:22:13:992: Added: Finish2019:08:01 21:22:13:992: Added: FinishEnableOptane2019:08:01 21:22:13:992: Added: ErrorDisableOptane2019:08:01 21:22:13:993: Added: ErrorEnableOptane2019:08:01 21:22:13:993: Added: Error2019:08:01 21:22:13:993: Reading string map2019:08:01 21:22:13:993: No string map present2019:08:01 21:22:14:009: Showing page: Error2019:08:01 21:22:27:488: Node is not valid. Failed to resolved error string from config file error: 16022019:08:01 21:22:27:488: propertyId: 8095, serror: User cancelled installation.
errorCode: 16022019:08:01 21:22:27:488: Deleting tmp package folder: 2019:08:01 21:22:27:488: Deleting tmp inf package folder: C:\Users\conta\AppData\Local\Temp\IIF463.tmp2019:08:01 21:22:27:536: Dumping properties (34 total)2019:08:01 21:22:27:537: IIF_MSILOGLEVEL=40962019:08:01 21:22:27:537: IIF_CREATE_DESKTOP_ICON=02019:08:01 21:22:27:537: IIF_NO_INJECT_SWITCH=02019:08:01 21:22:27:537: IIF_INTEL_PAGE=www.intel.com/support/optane-memory2019:08:01 21:22:27:537: IIF_NOMSITRANSACTIONS=Yes2019:08:01 21:22:27:538: IIF_LOGFOLDER=C:\Users\conta\Intel\Logs2019:08:01 21:22:27:538: IIF_SETUPVERSION=16.5.5.32019:08:01 21:22:27:538: IIF_PACKAGEVERSION=16.5.5.10402019:08:01 21:22:27:538: IIF_SETUPPATH=c:\swsetup\SP930552019:08:01 21:22:27:538: IIF_CACHELOC=C:\Program Files (x86)\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}2019:08:01 21:22:27:538: IIF_OS=10.02019:08:01 21:22:27:539: IIF_OSSERVICEPACK=02019:08:01 21:22:27:539: IIF_IS64=12019:08:01 21:22:27:539: IIF_NET20=12019:08:01 21:22:27:539: IIF_NET30=12019:08:01 21:22:27:539: IIF_NET35=12019:08:01 21:22:27:540: IIF_NET40CLIENT=12019:08:01 21:22:27:540: IIF_NET40FULL=12019:08:01 21:22:27:540: IIF_NET45CLIENT=12019:08:01 21:22:27:540: IIF_NET45FULL=12019:08:01 21:22:27:540: IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology2019:08:01 21:22:27:541: IIF_LANGCOUNTRY=en-US2019:08:01 21:22:27:541: IIF_PROGRAMFILES86FOLDER=C:\Program Files (x86)2019:08:01 21:22:27:541: IIF_HASBATTERY=02019:08:01 21:22:27:541: IIF_VC14X86_INSTALLED=12019:08:01 21:22:27:541: IIF_VC14X64_INSTALLED=12019:08:01 21:22:27:541: IIF_RESOURCEFOLDER=C:\Users\conta\AppData\Local\Temp\IIF397.tmp2019:08:01 21:22:27:542: IIF_SETUPMODE=INSTALL2019:08:01 21:22:27:542: RST_DOT_NET_4_6=FALSE2019:08:01 21:22:27:542: IIF_DRVTMPFOLDER=C:\Users\conta\AppData\Local\Temp\IIF463.tmp2019:08:01 21:22:27:542: IIF_DRVFOLDER=C:\Users\conta\AppData\Local\Temp\IIF463.tmp2019:08:01 21:22:27:542: IIF_EXITCODE=16022019:08:01 21:22:27:543: IIF_LICENSE=2019:08:01 21:22:27:543: IIF_README=2019:08:01 21:22:27:543: Dumping feature states2019:08:01 21:22:27:543: Feature: 'DriverFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'2019:08:01 21:22:27:543: Feature: 'ServiceFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'2019:08:01 21:22:27:544: Feature: 'UIFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'2019:08:01 21:22:27:544: Feature: 'TrayFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'2019:08:01 21:22:27:544: Feature: '' | Package: '' | Current: 'false' | New: 'false'2019:08:01 21:22:27:544: Exit code (command line): 16022019:08:01 21:22:27:544: >>> Log End

[Grzwacz · Accepted solution]

Greetings,

Welcome to the forum.

I am not a HP employee.

Please see this thread (Link) for a possible solution.

Regards

[JBrusco]

That worked alright. Thank you!!

[Grzwacz]

Hi JBrusco,

Good to see this worked.

Regards