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HP Recommended
290G2M
Microsoft Windows 7 (32-bit)

Hello Dears, 

Kindly I have purchased brand new HP 290G2M PCs, when I'm trying to install windows 7 - 32bit as you know the mouse and screen freezing once it booting from the USB flash.
As my search in the community, I found the same issue solved with the following tool to put the usb 3 drivers on my W7 installation flash drive. :

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

unfortunately, this page isn't found any more. please, can anyone help me with this installation?

 

 

the previous solved issue in the community:

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Can-not-install-windows-7-on-ne...
 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Unfortunately, there is no solution for that model since it has an 8th gen core processor.

 

You can only run W10 64 bit on that platform.

 

Any other solutions that previously worked on older model PC's will not work on yours.

 

FYI, this is the tool you would now use for situations where the KB and mouse freeze during the W7 installation but it will only work on PC's with Kaby Lake and older chipsets that have USB 3 ports.

 

http://download.gigabyte.eu/FileList/Utility/mb_utility_windowsimagetool.zip

 

Your PC has USB 3.1 ports for which Intel did not develop any W7 drivers.

 

Abandon all hope of installing W7 32 or 64 bit on that PC.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Unfortunately, there is no solution for that model since it has an 8th gen core processor.

 

You can only run W10 64 bit on that platform.

 

Any other solutions that previously worked on older model PC's will not work on yours.

 

FYI, this is the tool you would now use for situations where the KB and mouse freeze during the W7 installation but it will only work on PC's with Kaby Lake and older chipsets that have USB 3 ports.

 

http://download.gigabyte.eu/FileList/Utility/mb_utility_windowsimagetool.zip

 

Your PC has USB 3.1 ports for which Intel did not develop any W7 drivers.

 

Abandon all hope of installing W7 32 or 64 bit on that PC.

HP Recommended

Hello Paul, 

I wished to see your reply with a solution, but it seems the issue is with my product and Win7 itself.

Thanks for your reply appreciate that.  

HP Recommended

You're very welcome.

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