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HP Recommended
HP Prodesk 400 G4
Microsoft Windows 7 (32-bit)

Whene installing windows 7 on my HP Prodesk 400 G4 PC then USB not found and USB Mouse, keyboard not respond but same pc are smothly run windows 10, Windows 10 installaion is no problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need to use this utility to put the USB drivers into your W7 installation flash drive.

 

There is a readme file on how to use the utility on the webpage.

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

The reason you can install W10 and not W7 is there is no USB3 driver support in the W7 installation media, which is why the KB and mouse freeze when you get to a certain section of the installation.

View solution in original post

8 REPLIES 8
HP Recommended

Hi:

 

You need to use this utility to put the USB drivers into your W7 installation flash drive.

 

There is a readme file on how to use the utility on the webpage.

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

The reason you can install W10 and not W7 is there is no USB3 driver support in the W7 installation media, which is why the KB and mouse freeze when you get to a certain section of the installation.

HP Recommended

Hi,

        I have a HP Prodesk 400 G4 MT PC. I am trying to install Windows 7 Professional 32 bit after copying the USB Driver using the tool "Windows 7 USB 3-0 Creator Utility". But still the USB Keyboard is not recognized when selecting the Language. I tried a lot. Please Suggest.

 

 

Thanks and Regards,

 

HP Recommended

Este método não esta dando certo, apresenta este erro,

"Beginning patch process...
Initializing dism... Complete
Getting image information... Error: 0x80070003"

 

teria alguma forma de me ajudar?

 

Estou usando Windows 7 Pro 64bits

Ao finalizar a instalação teclado e mouse não são reconhecidos.

 

Tentei adicionar os drivers que foram disponibilizados neste link passado pelo metodo DISM, porém não tive sucesso.

HP Recommended

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HP Recommended

This method does not work, it displays this error,
 
"Beginning patch process...
Initializing dism... Complete
Getting image information... Error: 0x80070003"

a way to help me?
 
I'm using Windows 7 Pro 64bits

When finishing formatting, keyboard and mouse does not work
 

HP Recommended

Hello, it works but at the first start of Win7 kind computer name much more no control of the mouse and keyboard freeze and no way to keep as if driver would not be installed with Win7 ????

 

 

 

 

 

 

thank you very much in advance

HP Recommended

I was able to solve it using an HP "HP Cloud Recovery" program, and I was able to process the intel using a .iso, but I do not know if I can provide the link here, if I can send the link.

Try this method:
ftp://ftp.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html



I'm using Google Translate, I'm sorry

HP Recommended

Did the trick !! Thanx Lucas :clap:

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