Windows Update not working after System Restore

[shammock112]

I ran the system recovery to restore my pc to factory settings. But now I am stuck with IE 7 and Windows Update does not work. Please Help.

[WAWood · Accepted solution]

shammock112

Hello;

Allow me to welcome you to the HP forums!

It's hard to provide you detailed instructions because "not working" is not telling us HOW Windows Update is failing.

If the situation is that it appears to run for HOURS and does not appear to download anything, that is a common problem with running Windows Update on Win7 PCs, and the fixes below will address that:

Download these updates before starting the installation process and copy them to a USB flash drive.

NOTE: If Win7 is not already running SP1, then you need to download and install it before running these Updates.

Disconnect the network cable or disable the WiFi.

Install these two updates from the flash drive before connecting to the network and running Windows Update.

KB Links:
https://support.microsoft.com/en-us/kb/3083710
https://support.microsoft.com/en-us/kb/3172605

Have to stop the Windows Update service BEFORE installing each of these: net stop wuauserv

NOTE: KB3172605 supercedes KB3161608 which supercedes KB3102810

If you have a problem with KB3172605, post back as there is a separate fix for that.

Then, after you re-enable Windows Update, it should only take 2-4 hours to find and do the updates, not days.

Good Luck

[shammock112]

Thanks for your help. Allow me to clarify my original post when I stated the "Update Agent" would not work.  When I started "Windows Update" it displayed the progress bar but hours later the progress bar was still operating but nothing else ever happened. I followed your instructions and installed the 3083710 but when I attempted to install the 3172605 I received a message that the update did not apply to (something) I forgot.

I did some research and found another update number KB3138612 and made the install. After applying the KB3138612 update the Windows Update found 200 something updates and is loading now.

Thanks so much for your help, Stephen