Windows Updates failure

[mortyp]

Windows Updates try to load, get to 8% then fail. 

Fixes tried = run Update troubleshooter (this fails to run)

Run HP operating system diagnostics (no issue found)

Run SFC & DSIM (said it fixed things but I still have issues)

Went through to Microsoft Customer support who tried a few things, got upgraded to level 1, they failed, got upgraded to level 2 who also failed.

HELP

[Bill_To]

Greetings @mortyp 

Welcome to the HP Forum. 

Wow! Microsoft support at Level 2 couldn't help.

I can only suggest trying a supposedly "non-destructive' in-place upgrade.

But, at minimum, you should back up data or have a verified recoverable Windows system image before making any changes to your current Windows installation.

W11 24H2 can do this in Settings>System>Recovery>Fix problems using Windows Update.

You'll have to download the ISO file or create Windows installation media if you are running W10.

The W10: ISO or USB installation media must be run within an active windows session to do an in-place upgrade.

Regards

[mortyp]

Hi Bill,

Thanks for your reply. Problem now solved with Windows 11 reinstall.

Regards Mortyp

[Bill_To]

Greetings @mortyp 

My pleasure.

Did you do a clean W11 install or did you try the W11 in-place upgrade?

W11 in-place upgrades are almost painless.

The system is usually fixed, all installed programs/Apps are intact, and no data loss.

Regards

[mortyp · Accepted solution]

Hi,

I did a clean install of Win11. It took a while, but PC now working as it should.

Regards