Windows recovery using USB

[dayglopirate]

I have downloaded the HP cloud recovery tool and during installation it asks for my product ID. I entered the product ID (of the PC I need to recover) but asks me to contact HP support as it does not seem to recognise the ID. It is an HP Pavillion 590-p0035na.  Any thoughts on how I can get a recovery file for this PC?

Thanks.

[Paul_Tikkanen · Accepted solution]

The reason the HP Cloud recovery tool isn't working for your PC is because HP withdraws support for that app when the PC reaches 5 years of age.

We found that info out the hard way, which is why I now encourage anyone that has a HP PC to make and save that USB recovery media before the PC reaches 5 years of age.

Your only option would be to use the Microsoft media creation tool for W10 or W11, as applicable, to create a bootable USB installation flash drive and clean install Windows.

Download Windows 10

Download Windows 11

After Windows has completed installing, you can install the drivers and available software from your PC's support page.

HP Pavilion 590-p0035na Software and Driver Downloads | HP® Support

[dayglopirate]

Many thanks for your helpful comments. I will try to use the Microsoft media creation tool - do you know if that allows for the retention of existing files or is everything wiped?

[Paul_Tikkanen]

You're very welcome.

If you had been able to use the HP cloud recovery tool-created media, you would not have had the option to retain any files,

The HP tool-created medial automatically deletes all partitions, then creates and formats new partitions and restores the original HP factory image.

If you use the Microsoft media, and if you let Windows install over the existing Windows partition, and not delete or format any partitions, it will create a Windows.old folder.

After Windows has completed installing, you can explore the Windows.old folder, find your old user profile and copy and paste the folders from your old user profile, and let them overwrite the empty folders in your new user profile.

When you are sure you have everything copied over, you can delete the Windows.old folder by using the disk cleanup utility>cleanup system files option.