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‎01-17-2019 02:59 PM

HP Recommended
Product: touchsmart 520
Operating System: Microsoft Windows 7 (64-bit)

my keyboard has stopped responding no idea why, I cannot  find the dongle. how do l get back on line

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2019 05:19 PM - edited ‎01-17-2019 05:20 PM

HP Recommended
@Chumly wrote:

.... I cannot  find the dongle....

@Chumly

 

You have to use the USB dongle or buy new set because your existing keyboard may not support the following USB dongle:

 

   http://h71036.www7.hp.com/hho/us/en/pclc/articles/link-5-usb-receiver.html

 

  One thing you can try: replace battery on keyboard.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎01-17-2019 05:19 PM - edited ‎01-17-2019 05:20 PM

HP Recommended
@Chumly wrote:

.... I cannot  find the dongle....

@Chumly

 

You have to use the USB dongle or buy new set because your existing keyboard may not support the following USB dongle:

 

   http://h71036.www7.hp.com/hho/us/en/pclc/articles/link-5-usb-receiver.html

 

  One thing you can try: replace battery on keyboard.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-21-2019 02:02 PM

HP Recommended

thank you i replaced the batteries and it works like new, thanks again.

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