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DC2012A
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Your PC ran into a problem and needs to restart

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Desktop PC
Microsoft Windows 10 (64-bit)

My PC show a big blue screen(Your PC ran into a problem and needs to restart) and it well start again n again I try to boot, diagnose image.jpgimage.jpg

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@DC2012A Welcome to HP Community!

 

I understand that the PC ran into a problem and needs to restart.

 

here's a list of steps that have fixed the "Preparing Automatic repair" screen: 

  

Solution 1. Perform a hard reboot 

If your Windows cannot boot because of the "Preparing Automatic Repair" or "Diagnosing your PC" error, you can do a hard reboot. Remove the battery and AC adapter. Next, press and hold the power button for 20 seconds and see if it will boot up normally. 

If this method doesn't work, try the following solutions. 

  

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE 

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions) 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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shah_anish
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 thanks .. but when i start my PC it gets into loop of Automatic repair .. all black screen ... no options for Advanced Options as in blue screen.

also my battery is inbuilt so cannot remove the same 

 

please advise now how do i break this loop

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 4
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@shah_anish

 

Please provide the product number. 

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

HTTP://support.hp.com/us-en/document/c03754824

 

Have a nice day!!

 

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