battery not charging

[abcd106]

MY laptop is not Charging even the plugged in and the charging light is on 

[Max3Aj]

@8CG0414Q08, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Pavilion x360 - 14-dh1180tu shows that it's plugged in and the charging light is on, but the battery isn’t charging, here are some troubleshooting steps you can follow to potentially resolve the issue:

Basic Checks

• Reconnect the Charger: Unplug the charger and reconnect it, ensuring it’s properly seated in both the laptop and the wall socket.
• Try Another Power Outlet or Charger: If you have access to another charger, try using it, or plug the charger into a different outlet.
• Power Reset: Hold the power button for 15 seconds to drain any residual power, then try turning it on and charging again.

Check Battery Status in Windows

1. Press Windows + X and select Device Manager.
2. Expand the Batteries section.
3. Right-click and uninstall both:
   • Microsoft AC Adapter
   • Microsoft ACPI-Compliant Control Method Battery
4. After uninstalling, restart your laptop. Windows will automatically reinstall the drivers.

BIOS Battery Check

HP laptops have a built-in battery test:

1. Turn off your laptop.
2. Turn it on and immediately tap Esc repeatedly until the Startup Menu appears.
3. Press F2 to enter HP PC Hardware Diagnostics.
4. Choose Component Tests > Power > Battery Test and run it.
5. Take note of the battery status (e.g., "Battery OK," "Replace Battery").

Update BIOS and Drivers

Sometimes, a BIOS or chipset issue can prevent charging:

1. Go to the HP Support Page for your model.
2. Download the latest BIOS, chipset, and power management drivers.
3. Install the updates and restart your laptop.

Check Battery Health in HP Support Assistant

1. Open HP Support Assistant.
2. Go to Battery > Battery Check.
3. It will show the battery condition (Good, Weak, or Replace).
   • If the health is poor, the battery might need to be replaced.

Run Windows Power Troubleshooter

1. Go to Settings > System > Troubleshoot > Other troubleshooters.
2. Run the Power troubleshooter to identify and fix any power-related issues. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support