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‎05-12-2020 09:24 AM

HP Recommended
Product: HP Envy Desktop 795-0020

yesterday, a blue screen would pop up stating 'your pc ran into a problem and needs to restart.  we're just collecting some error info, and then we'll restart for you.'  it would do that about every 10 min, so I just shut it down until this morning.  started it up this morning, and after about 15 min it did the same, so I tried to go into safe mode to try to see if there's any 3rd party software & remove it but the troubleshooting screens keep coming up & computer keeps restarting & I can't get anywhere

1 person had the same question
1 REPLY 1

‎05-21-2020 12:57 PM

HP Recommended

@ssfreeman
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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