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HP Recommended

Hello there.., [Personal Information Removed]

I've visited the service center 18th afternoon at 3:00PM to drop my laptop for the OS installation and the service head said that my laptop will be ready to be picked up by 7:00PM and so i visited them and found that they installed an "Activated generic windows" rather than an original Window supported for my laptop.

With that I also found that after repair, the "HP Omen" key isn't working and I informed the technician about the issue and they took it to a room from which I heard clicking sounds then they brought the laptop back and said it's a software issue, but after what he did made the HP Omen key shake and feel loose but he denied that removal of any key and only checked settings. the omen hun gaming software is not there thats the reason the key was not responding they dont know they removed keyboard, my laptop is now with a generic windows and broken HP Omen key which doesn't work. Not only did it wasted my time but also caused me a lot of trouble with my work.

The technician now says ye wants the laptop again so he may install the original laptop OS, when I asked him why didn't he installed it in the first place, for which he replied that it takes 48 hours and has to be downloaded from cloud which is only available till 6:00 PM. I even have to supply him with a 32GB empty pendrive.

lot of problems were creator there no response from hp support team.

[edit]

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @tvasudevareddy4,

 

Welcome to the HP Support Community

 

I understand and I'm sorry to hear about the issues you're facing with your laptop and the service center. It sounds like a frustrating experience Not to worry I will help you to get a resolution to resolve the issue.

 

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.

View solution in original post

1 REPLY 1
HP Recommended

Hi @tvasudevareddy4,

 

Welcome to the HP Support Community

 

I understand and I'm sorry to hear about the issues you're facing with your laptop and the service center. It sounds like a frustrating experience Not to worry I will help you to get a resolution to resolve the issue.

 

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.