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09-27-2020 09:25 PM
I'm trying to help recover a computer for a friend.
The windows recovery was stuck in the loop, so I installed HP cloud recovery app on a Windows 7 machine and downloaded the image for this system using its product number.
when I try to boot the USB stick that was just created, there is an error indicating that the computer is not supported.
This computer is not supported by the System Recovery Media.
You will not be able to continue to recover this system with these Media.
0100 - 838B - 8374#C_MOSR238,8373#C_MOSR 2388374 #C_MOSR27,837
Other than attempting to use a Windows 10 generic image, is there any solution for this?
09-28-2020 07:40 AM
If you can get the product ID off the sticker on the laptop, you can use this link to check the Cloud Recovery tool: http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-01-2020 01:26 PM
my suspicion is that the cloud recovery tool only included the professional version of Windows 10 while this machine was originally licensed for the home edition.
after much frustration and fiddling with a USB drive, various tools to create a bootable USB image, I was finally able to get the Microsoft Windows 10 ISO image installed on a USB flash drive that this machine would recognize as bootable and fully install.
as a former HP employee from 12 years back, I'm disappointed that this process was so involved and complex.
10-02-2020 06:35 PM
many a hoop indeed were jumped through on this reinstall.
after successfully having the system booted and installed, I tried to get the optane memory module working.
reading between the lines I realized that a small partition was needed to be left vacant at the end of the disk
I didn't find any way to do this with Windows so I did my Linux thing and try to use gparted and dd to shuffle things around. Windows was able to shrink the NTFS main volume but that's about it.
I reduce the windows main partition by about 20GB. beyond that was a 500 MB recovery partition. my plan was to shift the 500 megabytes forward by 20gb and leave the 20gb empty at the end.
this failed miserably. and left the system in about the original state that was in when I was asked to help.
at this point, I booted into Linux, removed all partitions, and created a 20 GB partition at the end of the drive, leaving the rest blank.
I started a fresh install of Windows 10. this was successful. after initial updates and installing the Intel RST software, I removed that final partition and was able to enable the optane storage device.
I finished all the windows updates and the system seems stable. I don't know what caused it to get into the to this state to begin with, but it was The worst experience I've ever had.