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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Re: completely blank screen
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09-08-2022 04:27 AM
please help my desktop was uploading updates when it jit just went completely blank now there is nothing on the screen at all its as though there is no power a friend has said he think the firmware has failed is there anywhere in the uk i can take it for repair or remodeled please this is my third HP pc i love the product surely something can be done to get it working again
is there not a HP repair center anywhere in the UK
many thanks
Cora
09-08-2022 10:59 AM - edited 09-08-2022 11:02 AM
HP contact
https://www.hp.com/us-en/contact-hp/ww-contact-us.html
First try unplugging system, press the power button a couple of times to discharge the residual power.
Then plug in it and try turning it on
If it fails to turn on the hold own the power button for 30 seconds
Do you remember what updates were being installed?
Also, if you do send it in you might want to request that the old disk be returned to you in the event it is replaced.
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