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08-17-2019 10:56 AM
Solved! Go to Solution.
Accepted Solutions
08-18-2019 03:17 PM - edited 08-18-2019 04:28 PM
Hi,
You're very welcome.
You should be able to run W7 repair options using a W7 installation disk or USB.
I have been working with W10 so long I can't remember.
Anyway, you can create W7 installation media from an .ISO image from this site (Link).
Regards
08-17-2019 06:46 PM
Greetings,
Welcome to the forum.
I am not a HP employee.
Try running HP Diagnostics UEFI (Link) at system boot.
Tap "ESC", Select "F2".
Run System tests. You can also run Component tests.
Get back to the forum with test results.
Regards
08-18-2019 10:03 AM
No chance stand alone, however using the boot disk I created on the laptop, although not compatible with the desktop, enabled me to successfully run the tests.
I ran the first two, the 2nd w. 8 iterations - Result: ALL checks passed. Obviously no HW problem, this is a SW issue!
Addtl. Info:
Order/ ship date: May 2013; Order No.: H126424161; Serial No.: 2MD31905Y
Thank you so much for taking the time to respond. We now know for sure the HW is OK.
What I need is the Windows 7 Boot/Repair disk matching the Windows 7 version I have,
That’s why I added the addtl. Info. There may be someone out there who got the same system in May 2013. Creating a boot disk from such a system is a piece of cake.
Well, thanks again and have a great Sunday.
Peter
08-18-2019 03:17 PM - edited 08-18-2019 04:28 PM
Hi,
You're very welcome.
You should be able to run W7 repair options using a W7 installation disk or USB.
I have been working with W10 so long I can't remember.
Anyway, you can create W7 installation media from an .ISO image from this site (Link).
Regards
08-19-2019 03:23 PM
thanks, but this did not help. I bought and tried a Windows 7 boot disk - no success either.
I'm fed up and give up. Next I'll try to recover my data using a SATA to USB cable. Hope this works. Then I'll wipe the HD and reinstall W7 ( HP did not test W10 on this kind of computer I have prior to Sept. 2013 - bought mine May 2013!
My research regarding this problem revealed many users experienced the very same problem for quite some time and the source of the problem actually is still unknown (?) / unresolved. This definitely IS Microsoft’s fault. They should more thoroughly check the current status of the system before another update is implemented. For my part I never again let them run updates “automatically” as recommended and I further urge the reader to do the same thing. This enables you, the user to run a backup of the most frequently updated files – or everything – BEFORE new updates are installed.
Bottom line: Microsoft is even able to make money from their own mistakes – only because they are a MONOPOLY. Very sad!
08-24-2019 11:19 AM
Problem solved. Microsoft is the culprit!
Both updates KB4474419 and KB4512506 FAILED – actually failed twice. After I recovered the system I gave it another try and both updates failed again leaving me with a system that does not boot.
It took me quite a while to find a fix to the problem. I tried a lot – including what was recommended here, on YOUTUBE and other WEB pages – no success. I finally bought a Windows 7 boot/repair disk on eBay, which multiple times failed too. Why? Well, after Windows has loaded the Windows files the user is required to enter “Language” and “Country” it shows “English” and “United States”. Since the default is what you want I hit enter …. and got an error and the repair failed. Solution: Although the default for language and country is already shown the user MUST change/confirm it by typing over it – even with the same values. This makes the repair continue and finally made my system bootable again.
Since support for Windows 7 ends at the end of the year anyway I will NOT install any further updates for this system.
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