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‎08-25-2019 10:36 AM

HP Recommended
Product: slimline desktop 270-ao16
Operating System: Microsoft Windows 10 (64-bit)

I got the following failure code when performing a diagnostic test : oganml-98k9pd-xd4e2j-6o103. what does this maen and what is the fix. 

thanks

1 REPLY 1

‎08-25-2019 09:24 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I have a couple of problems with your request.

 

I can't find your product number. The product number should be on a sticker affixed to your PC's chassis.

 

The error code you have provided is not producing a valid result.

 

I suggest you go to this site (Link). Then input the exact error code you are getting to determine the problem.

 

What test were you running when you got the error code? The most common problem is HDD failure.

 

You may have to contact HP Support (Link).

 

Regards

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