failure code on irq test and rom test on hp diagnois software prog

[dhmh]

failure error code on irq test 60EDUM-000912-WPTWW1-88DA03 and had a failure on rom also.. just wondering why these failed i update my computer all the time and have virus prog..have ethernet connect

[banhien]

@dhmh

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

[mdklassen]

>>  Most of the time the 24-character failure-ID indicates that the HDD is failing; it needs to be replaced.

> failure error code on IRQ test

> failure on ROM

While the disk-drive is the most-likely component to fail, in your case, some components of the motherboard are failing.

I agree with the Other Person -- contact HP for warranty service.

> just wondering why these failed.

Spit happens.  That is why HP offers a warranty much better than "5 minutes or 15 steps". 

[dhmh]

my computer is working fine and no warrenty was up about 3 yrs ago..

[Grzwacz]

Hi

The following component failures are associated with the specific error code:

Device:

Communications

Includes:

GPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USB.

Rerun diagnostics. Check wireless and all USB ports.

This means you may have a problem with an integrated motherboard component or an add on device such as a WIFI adapter.

Tom

[mdklassen]

> my computer is working fine ...

It's possible that the test software is faulty, and is returning a "false positive".

[Rob_Monahan]

I own a computer maintenance and repair company and I have seen this on almost every HP since installing the HP PC Hardware Diagnostics Software for Windows software. I believe what the majority of users are seeing is a fault in the software itself. Extensive diagnostics show there are no issues with the machines. I truely believe it is giving a False Positive.

[dhmh]

thank you..i think its the software also

[Grzwacz]

Hi

Did you verify your WIFI adapter is working?

Tom

[mdklassen]

> Did you verify your WIFI adapter is working?

From: ‎02-03-2018 09:16 PM 

Product Name: HP Pavilion p7-1534 Desktop PC

Operating System: Microsoft Windows 10 (64-bit)

..have ethernet connect

There is no need to look for an "add-in" WiFi adapter, because the default specifications

of the HP Pavilion p7-1534 Desktop PC Product  include:

Networking

Wireless LAN 802.11 b/g/n featuring Single-band (2.4 Ghz) 1x1

• Interface type: PCI express half-length mini card

• Data transfer speeds: up to 150 Mbps

• Transmission standards: 802.11 b/g/n

• Supported antenna connections: up to 2 (model dependent)

• Operating single band: 2.4 GHz (b/g/n)

• Supported security protocols in Windows:
•    WPA-PSK
•    WPA2-PSK

From the above posts, the consensus seems to be a "false positive" from the software.

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