• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

How do I fix it?

1 REPLY 1
HP Recommended

@Dimii -- hard drive connection test failed

 

Check that the "data" cable is connected to the hard-drive, and to the motherboard.

Check that the "power" cable is connected to the hard-drive.

 

If you gently touch the case of the disk-drive while the computer is powered-on, do you feel any heat, or any vibration, that would indicate that the hard-drive is actually spinning?

 

> error code bio hd1

 

Some computers label the SATA devices as "HD0", then "HD1", then "HD2".

Some computers label the SATA devices as  "HD1", then "HD2", then "HD3".

 

So, if you have more than one SATA-connected  hard-drive, it is "HD1" that has the issue.

 

> How do I fit it?

 

If none of the above helps, then it is time to replace the hard-drive.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.