Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


HP Recommended
hp all in one pc

so, my cat knocked my computer off of my table BUT it still works, the issue’s stuck in “preparing automatic repair” but then goes to a blank screen. i don’t know what to do, i’ve tried disconnecting the cable, tried using the esc menu thing and it’s still stuck. can you help?

Level 12
Level 12
6,786 6,769 639 1,531
Message 2 of 2
Flag Post
HP Recommended



Run HP Diagnostics, if possible, to check hardware. The storage device or some other component may have been damaged.


Start the PC, tap "ESC", select "F2".


Run system tests.





Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation