• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion TouchSmart 23-f254 All-in-One Desktop PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

how do i return my hp pavilion 23 back to the original factory settings and would doing so remove any personnal files or accounts?

1 REPLY 1
HP Recommended

A factory reset is essentially restoring the PC to the state it was in when you first turned it on -- so all personal stuff is erased, including apps, settings, and files.

 

WHY are you trying to do a reset? If it is because the PC is slow, that generally means the internal drive is failing and if you force a reset, that will basically trash the PC, rendering it unusable, because the reset will fail.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.