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‎04-30-2023 02:45 AM

HP Recommended
Product: HP EliteDesk 800 G6 Small Form Factor PC (8YM56AV)
Operating System: Microsoft Windows 10 (64-bit)

I deleted all the files on the drive, formatted it completely, and deleted all
partitions, including recovery. how to reset my pc to factory settings?

factory recovery

HP
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2023 06:57 AM - edited ‎04-30-2023 07:02 AM

HP Recommended

Fortunately that model is support by the Cloud Recovery Client

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitedesk-800-g6-small-form-factor-pc/...

It does not specifically state that the receiving PC for the download must be the intended PC, so try it on a working PC.

You will need to provide specific details about the PC before getting to download the media, however.

If it has to be the PC intended for the recovery, then you can install a generic Windows 10 to get started by using this download

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.

You should then be able to make the Recovery media from the link for the Cloud Recovery. 


I'm not an HP employee.
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1 person found this reply helpful
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1 REPLY 1

‎04-30-2023 06:57 AM - edited ‎04-30-2023 07:02 AM

HP Recommended

Fortunately that model is support by the Cloud Recovery Client

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitedesk-800-g6-small-form-factor-pc/...

It does not specifically state that the receiving PC for the download must be the intended PC, so try it on a working PC.

You will need to provide specific details about the PC before getting to download the media, however.

If it has to be the PC intended for the recovery, then you can install a generic Windows 10 to get started by using this download

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.

You should then be able to make the Recovery media from the link for the Cloud Recovery. 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
1 person found this reply helpful
Was this reply helpful? Yes No
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