how to reach the software recovery options?

[emran93]

1. my internal hard desk drive was brokendown, so I replaced it with a new one, and I want to install the original windows (witch was windows 7) on the laptop, but when I checked the microsoft website to check my my widows product key, they give my this massege:(The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.)  I was trying to reach the software recovery options but I couldn't reach it.
2. my plan was is to install windows 7 and then upgrade it to 10 without any problem or requesting any avtivation key

I hope you help me with this, I welcome any suggestions.

thank you very much

[banhien · Accepted solution]

@emran93

Did you upgrade to Windows 10 before the HDD failure ?

1. If yes then you don't need to reinstall Windows 7 and then upgrade to Windows 10, you can install Windows 10 using the following steps.

     (a) Create Windows 10 installation media from the following source:

             https://www.microsoft.com/en-au/software-download/windows10

     (b) Install Windows 10 from above media. During the installation process, it will ask to a key, please skip and continue.

     (c) After few reboots, Windows will activate itself because the key is already in the BIOS of your machine.

2. If no, you need to contact HP and order a Recovery set.

      https://support.hp.com/rs-en/document/bph07143

Regards.

[emran93]

yes my laptop was running windows 10 as an OS before the hard drive passes away and I just follow the steps you geve and I think everything is going fine so far 

thank you very much, I appreciate your your help. 

[emran93]

@banhien

hi, I've been using my laptop for about 2 weeks, but still there'e that massage in right down cornor that says (Active Windows).

what could be the problem??

thanks in advance.

[FAAZ]

harddisk dll is missing