• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-05-2025 12:12 AM

HP Recommended

how we can fix the red screen error 945 occured during offline phase?

1 REPLY 1

‎01-05-2025 07:34 AM - edited ‎01-05-2025 07:42 AM

HP Recommended

Greetings @Hfarzin 

 

Welcome to the HP Forum.

 

Are you trying a local recovery available at the PC's HP UEFI Startup Menu or did you use the HP Cloud Recovery option?

 

This is an unusual OS recovery error not seen much in the Forum.

 

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

 

Only connect USB: mouse and keyboard peripherals when trying the recovery again if hardware tests pass.

 

Try a clean W11 install using W11 installation media if the second HP recovery attempt fails.

 

W11 installation media can be created on a different PC by going to this Site.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.