hp envy set up problems

[lucyofarrell]

Hello I have received an HP Envy 32 monitor for Christmas and have a HP G5370uk computer. The problem is my PC does not seem to have the correct ports to connect to the HP Envy monitor. It has no HDMI ports so I am at a loss what to do. My PC has the VGA cable - is there some kind of adaptor I can buy? Please help!!!

[Riddle_Decipher]

@lucyofarrell

Thank you for joining HP Forums.}
I'll be glad to help you 🙂

As I understand you want to connect your Envy 32 monitor to a VGA port on your PC,

Don't worry Lucy, The Riddle_Decipher is here to help!

This is your monitor's signal Input Connectors: (Click here)
• 1 HDMI
• 1 MHL
• 1 Display Port 1.2
• HDCP support ( DP/HDMI/MHL)
• 3.5 mm stereo line-in and headphone jack.

And you are right, there is an adapter/converter that you may utilize: Click here for details

This is how it looks (see image below): 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[lucyofarrell]

Thanks for this. I got an adapter but it is now saying there is no signal to any of the ports even though they are connected. The display defaults to the hdmi which of course I haven't got. Please help.

[Rainbow23]

@lucyofarrell, thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the drivers are not updated.

Please follow the link to download the software of the monitor:  Software and Drivers

Let me know if this works.

I hope you have a good day ahead.

[lucyofarrell]

Hi. Thanks for that. I tried downloading the drivers from the link you provided but it didn't work. My adapter is for the display port not the hdmi port is this why it is not working? I have a hdmi adaptor being delivered tomorrow.

[Rainbow23]

@ lucyofarrell, thank you for your reply, I'll be more than glad to help you.

I understand that you will try connecting the HDMI adaptor tomorrow.

Let me know if that works

I hope you have a good day ahead.

[lucyofarrell]

Hello

I am still not able to get my HP Envy 32 working with my PC.

I have bought a display adaptor and a HDMI adaptor but neither work and the HP Envy is still saying 'check video cable'. I set up the HP Envy Monitor with a laptop using the original HDMI cable and it works.

The problem must be with the adaptors, my PC or something I am doing wrong.

These are the adaptors I am using:

https://www.amazon.co.uk/gp/product/B00F6RZZMU/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

https://www.amazon.co.uk/gp/product/B00Z08TZNU/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

I am probably doing something stupid. Please help it's driving me mad.

🙂 

[lucyofarrell]

PS this is my PC

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c02773898

[mdklassen]

From: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c02773898

the back of your computer looks like this:

So, you need a cable to connect to #5 or a different cable to connect to #12.

 From: http://store.hp.com/webapp/wcs/stores/servlet/ContentView?eSpotName=Envy32-md&storeId=10151&langId=-...

included with your purchase are:   AC power cord, HDMI cable, DisplayPort cable, audio cable, VESA adapter, remote control

So, you need a special cable with a DVI connector (to connect to #12) at one end, and a HDMI connector at the other end, to connect to your monitor.

Example: http://www.bestbuy.com/site/startech-com-6-hdmi-to-dvi-d-video-cable-black/2780053.p?skuId=2780053

for under $10 USA.

Note that you will need to use the supplied audio-cable, connecting the "audio-out" from your computer to the "audio-in" on your monitor, if you want to use the speakers built-in to your monitor.

[lucyofarrell]

Will this connector work with a DVI port? Not sure of the difference between DVI and DVI-D?

Thank you.