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‎07-08-2024 09:03 PM - last edited on ‎07-09-2024 07:29 AM by Retired

HP Recommended
Product: HP 110-243w Desktop PC (ENERGY STAR)

 i cannot log in my account because someone account is logged in and i don't have the password

need help the account logged in is [Personal Information Removed]

Category:
1 REPLY 1

‎07-09-2024 10:14 AM

HP Recommended

We are not permitted to help you resetting your password because we have no way to verify ownership of the computer.


Therefore, to get help resetting these passwords, you have to Contact HP support in your region using the following link:


https://www.hp.com/us-en/contact-hp/ww-contact-us.html


You can also take your PC to a local PC repair shop and they might be able to get you access -- but you will have to pay them for this service.



I am a volunteer and I do not work for, nor represent, HP
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