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HP Recommended
HP Pavilion Gaming - TG01-0001nx
Microsoft Windows 11

i cant format my pc and i trade to fix it but it gives me errors like 
.
we cant create a recovery drive on this pc...
or
could not find the recovery environment 
or
the windows RE image was not found 
.

please help me and ty






20230809_093815.jpg

1 REPLY 1
HP Recommended

Hi:

 

Your PC may be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

You will have to install the tool on another PC, and you need a 32 GB USB flash drive to create the recovery media on.

 

Since you have to use the tool on another PC you will need to enter your PC's full product number in the tool's search window.

 

I only know the beginning of the product number, which is 8KM62EA, but you also need to include the # sign and the 3 characters to the right of it.

 

So...8KM62EA#XXX

 

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