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HP Recommended
hp envy desktop

Hello, My original Hard Drive crashed and I had to replace it with a new one. I have the original HP Windows 8.1 Pro Operating system disc so I've been able to reinstall Windows. I don't' have my product key, so I used "showKeyPlus" to retrieve it from the system bios. When I use that product code to activate windows I get this message:  "That key can't be used to activate this edition of Windows. Please try a different key.".

 

I don't understand why the product key, which is the one stored in the computers Bios, does not activate windows.

Any help with this would be appreciated.

1 REPLY 1
HP Recommended

Hi:

 

You shouldn't have even needed to enter a product key to activate W8.1

 

What does the Showkey plus app report regarding the version the Windows product key is good for?

 

My PC has a W8.1 Pro OEM product key in the BIOS and the OS description is:

 

OEM Edition: Win 8.1 RTM Professional OEM:DM

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